Terms & Conditions


Terms and Conditions

Thank you for visiting http://www.thesecretjeweller (the 'website'). Please be aware that these terms and conditions govern your use of the site and the purchase of goods and services from this site. You can find our privacy policy here which shall be incorporated into these terms and conditions. Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you agree to be bound by these conditions and you consent to us using your information in accordance with our privacy policy.


All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and exclude the cost of delivery.

Payment for all orders (including those placed from outside the UK) are made in (£) Pounds.

All prices include VAT at 20% - this rate may change at any time in line with UK Government legislation.

All goods remain the property of The Secret Jeweller until payment is received in full.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible.


Where jeweller is made to order in delivery times may vary. If you require a piece of jewellery by a particular date (e.g. a birthday), or within 14 days of ordering, please get in touch as soon as possible after placing your order. Unless we agree by email to deliver goods by a special date, we cannot accept liability if the goods do not arrive within the delivery times stated in our delivery and returns policy.

If you have any queries about your delivery please contact us.

Delivery Charges

A delivery charge (which helps cover the cost of packaging, postage and insurance) is added to all orders, as follows:

UK - £6.5
International - £10.00


Hallmarking is your guarantee of quality. Each of our designs is hallmarked. All pieces of jewellery that are required to have a hallmark (e.g silver weighing over 7.8g) are independently marked for fineness and are assayed at the London Assay Office.  For further information about hallmarks and what they mean, see the London Assay Office website page on hallmarks.

Disclaimer & Liability

The Secret Jeweller website provides a general description of the nature of the goods. We endeavour to ensure that all descriptions and/or illustrations of the items on the website are accurate but there may be slight variations due to digital limiations. Enamel colours on the website act as a guide and may vary depending on different screen resolutions.

The Secret Jeweller reserves the right to remove any items listed in the website from sale, to change designs, technical specifications or alter prices without prior notice.

Except in relation to the description of products and services available for order from our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any data, information, or services provided to you on or through this site. We will work to keep the website up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.

The site may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, you are leaving our site; therefore, The Secret Jeweller has no control over, does not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor content of such third party websites, or for any product or service advertised or provided therein.


All Secret Jeweller designs are copyright of the Secret Jeweller and should not be reproduced in any way. No unauthorised images are to be removed without consent from The Secret Jeweller.

Unless otherwise specifically designated, The Secret Jeweller is the sole owner of all intellectual property rights to this site and its contents, including, but not limited to, copyright protection for all content, including the design, layout, graphics, photos, format, and other visual or electronic elements of the site. The Secret Jeweller, with ALL RIGHTS RESERVED, owns all ownership rights pertaining to the information and material contained on this site, including, but not limited to, The Secret Jeweller name, logos, graphics, photos, images, and content.

By using our site you agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the site.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content in any way, other than that as may be intended and stated within the relevant part of the site. Any other use of site content requires the prior written permission of The Secret Jeweller (Please contact us here)